HIPAA Notice of Privacy Practices

REMEVi Telehealth is committed to protecting the privacy and confidentiality of your health information. We understand that your health information is personal and sensitive. We maintain physical, electronic, and procedural safeguards to protect your health information from unauthorized access, use, and disclosure.

This Notice applies to all health information we maintain about you, regardless of how it was created or received. It covers information in written form, electronic form, and oral communications.

We may use and disclose your health information for the purposes described below. In each case, we will use the minimum necessary information needed to accomplish the intended purpose.

You have the following rights regarding your health information under HIPAA:

Right to Access Your Medical Records

You have the right to inspect and obtain a copy of your health information maintained by us. We will provide the copy in the format you request, if feasible. We may charge a reasonable fee for copying and mailing. We will respond to your request within 30 days. In limited circumstances, we may deny access if we determine disclosure would be harmful.

Right to Request Amendment of Records

You have the right to request that we correct or amend your health information if you believe it is inaccurate or incomplete. You must submit your request in writing with a reason for the requested amendment. We will respond within 30 days. We may deny your request if we believe the information is accurate and complete or meets other criteria under HIPAA regulations. We will explain any denial in writing.

Right to Receive an Accounting of Disclosures

You have the right to request a list of all disclosures we have made of your health information (except disclosures for treatment, payment, healthcare operations, and certain other permitted purposes). The accounting will include the date, recipient, purpose, and description of information disclosed. You may request an accounting for the past six years. We will provide the first accounting in a 12-month period free of charge. Additional accountings may be subject to a reasonable fee.

Right to Request Restrictions on Use and Disclosure

You have the right to request that we limit how we use and disclose your health information. You may request restrictions on disclosures to family members, employers, or other entities. You may also request that we not disclose certain information for treatment, payment, or operations. We are not required to agree to your requested restriction, but we will consider your request and notify you of our decision. If we agree, we are bound by our agreement unless the information is necessary for emergency treatment.

Right to Request Confidential Communications

You have the right to request that we communicate with you using confidential methods or at alternative locations. For example, you may request that we contact you only at home or by email, or that we send billing statements to an alternative address. We will accommodate reasonable requests at no cost to you.

Right to Receive Breach Notification

If there is a breach of unsecured health information that compromises the privacy or security of your information, we will notify you without unreasonable delay. The notification will include the date of the breach, what information was involved, steps you should take, and what we are doing to investigate and prevent future breaches.

Right to Receive Notice of Our Privacy Practices

You have the right to receive this Notice and to obtain a copy at any time. We will provide you with a copy of this Notice when you start treatment and upon request.

Right to Revoke Authorization

You may revoke any authorization you have given us to use or disclose your health information by providing written notice. Revocation is effective upon receipt, except to the extent we have already taken action in reliance on the authorization.

Right to Data Portability

You have the right to request and receive your health information in electronic format and to direct us to send your information to another healthcare provider or entity of your choice. We will provide the information in a portable electronic format within 30 days of your request.

• We are required to maintain the privacy and security of your health information
• We will notify you promptly if there is a breach of your unsecured health information
• We will provide you with this Notice and honor your rights regarding your health information
• We will not use or disclose your health information except as permitted or required by law
• We will implement physical, electronic, and procedural safeguards to protect your information
• We will limit access to your information to only those with a need to know
• We will educate our staff on privacy and security practices

To exercise any of these rights, submit your request in writing to our Privacy Officer:

If you believe your privacy rights have been violated, you have the right to file a complaint with REMEVi and with the U.S. Department of Health and Human Services Office for Civil Rights (OCR).

To file a complaint with REMEVi: Contact our Privacy Officer at privacy@remevi.com or (844) REMEVi-1. You will not be retaliated against for filing a complaint.

To file a complaint with HHS OCR:

We may share your health information with Business Associates and subcontractors who perform services on our behalf, including:

• Cloud hosting and data storage providers
• Pharmacy partners and medication dispensers
• Billing and payment processors
• Insurance verification and eligibility services
• Transcription services
• IT support and security providers

All Business Associates are required to sign Business Associate Agreements and must maintain the same level of privacy protection as we do. They may not use your information for their own purposes and must return or destroy your information when services end.

We reserve the right to change this Notice at any time. Material changes will be communicated to you via email or posted prominently on our website. Your continued use of our services constitutes acceptance of updated practices, unless you object in writing.

The effective date of this Notice is April 2026. This Notice is effective for all health information we maintain, regardless of when the information was created or received.

For a complete copy of our Privacy Policy, including detailed information about how we protect your information, visit /privacy/. For our Terms of Service, visit /terms/.

If you have questions about this Notice or our privacy practices, please contact our Privacy Officer at privacy@remevi.com or (844) REMEVi-1.