Terms of Service

By clicking "I Agree," creating an account, accessing our Platform, or using any of our services, you:

• Acknowledge that you have read, understood, and agree to be bound by these Terms
• Represent that you are at least 18 years old and have the legal capacity to enter into this agreement
• Confirm that any information you provide is accurate, truthful, and complete
• Accept our Privacy Policy, HIPAA Notice of Privacy Practices, and any other referenced policies

REMEVi reserves the right to modify these Terms at any time. We will notify you of material changes via email or prominent notice on our Platform. Your continued use constitutes acceptance of the updated Terms.

REMEVi provides a telehealth platform that facilitates:

• Patient intake and health history assessment
• Remote consultations with licensed clinicians (MDs and nurse practitioners)
• Medical evaluation and personalized treatment plans
• Prescription of medications, including compounded medications, when clinically appropriate
• Ongoing care coordination and patient support
• Secure messaging with healthcare providers
• Access to your health records and treatment history

Our services are provided in English and Spanish.

REMEVi Telehealth is not a pharmacy. We partner with licensed, state-regulated compounding and retail pharmacies to dispense medications prescribed by our affiliated licensed providers. The dispensing and delivery of medications are handled by our pharmacy partners, not by REMEVi. REMEVi is responsible for the telehealth services; our pharmacy partners are responsible for the accuracy, quality, and handling of medications. All medications are dispensed in accordance with state and federal pharmacy regulations and DEA requirements for controlled substances.

Pharmacy Partners

Prescriptions written by our affiliated providers are fulfilled by the following licensed pharmacy partners. Pharmacy assignment is determined based on prescription type, formulation, and shipping destination. Our pharmacy network is subject to change.

State Coverage

REMEVi offers its compounded GLP-1 program in 49 states and Washington, DC. It is not available in Louisiana. Your provider must be licensed in the state where you receive care. Availability of other services is confirmed during intake and may change.

To use REMEVi services, you must:

• Be at least 18 years old
• Reside in the United States or Washington D.C. (some services may be limited by state)
• Create an account with accurate, current information
• Maintain the confidentiality of your account credentials
• Comply with all applicable federal, state, and local laws

You are responsible for all activities conducted under your account. Do not share your login credentials. If you suspect unauthorized access, contact support immediately at care@remevihealth.com.

REMEVi may refuse service to individuals who violate these Terms or engage in abusive, fraudulent, or illegal conduct.

By using REMEVi, you agree to:

• Provide truthful, complete, and accurate health information during intake and consultations
• Disclose all current medications, supplements, allergies, and medical conditions
• Inform your healthcare provider of any significant changes in your health status
• Follow medical advice and treatment instructions provided by our healthcare providers
• Use medications only as prescribed and according to label instructions
• Report adverse side effects or concerns immediately
• Maintain appropriate follow-up appointments and monitoring as recommended
• Take responsibility for maintaining your own health and safety

You understand that telehealth services have limitations and that some conditions may require in-person evaluation. Our providers may refer you to an emergency room, urgent care, or local healthcare provider if they determine that in-person care is necessary.

Some medications prescribed through REMEVi may be compounded—customized pharmaceutical preparations created by licensed pharmacists based on your provider's prescription. Compounded medications:

• Are not FDA-approved but are created under state pharmacy regulations and DEA oversight for controlled substances
• Are prepared specifically for your medical condition based on clinical judgment
• May carry different risks or benefits compared to FDA-approved alternatives
• Are covered by your pharmacy partner's liability insurance
• May not be covered by all insurance plans

You acknowledge that you understand the differences between compounded and FDA-approved medications and accept the risks and benefits of compounded medications prescribed for you. Our healthcare providers will discuss these considerations with you before prescribing.

Payment Terms: Subscription plans and per-visit fees are payable in advance. We accept major credit cards and other payment methods. Fees are clearly displayed before you complete any purchase.

Billing: You authorize REMEVi to charge the payment method on file for services rendered. We do not store full credit card information on our servers; payment processing is handled by PCI-DSS compliant third-party processors.

No Hidden Fees: We are committed to radical transparency. All costs are clearly disclosed upfront. There are no surprise fees or recurring charges unless you explicitly enroll in a subscription.

Cancellation & Refunds: Cancellation and refund terms are governed by our Cancellation & Refund Policy. In summary: you may cancel your Subscription Service at any time. Cancellation requests must be received at least 72 hours before your next billing date to avoid the next charge. Refunds are issued only where the patient is disqualified by our licensed provider for a medical reason, or for damaged or incorrect medication shipments. Federal law generally prohibits the return of prescription medications once dispensed. Please review the full Cancellation & Refund Policy for complete terms.

Insurance: If you have insurance, REMEVi may submit claims on your behalf where applicable. You are responsible for any copays, coinsurance, or deductibles required by your insurance plan. Insurance coverage varies; we recommend verifying coverage with your insurance provider before starting treatment.

All content on our Platform—including text, graphics, logos, images, video, software, and design—is the intellectual property of REMEVi Telehealth or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use our Platform for personal, non-commercial purposes. You may not:

• Reproduce, modify, distribute, or publicly display Platform content without permission
• Use our content for commercial purposes or competitive advantage
• Remove copyright notices, trademarks, or attribution
• Reverse engineer, decompile, or attempt to access our source code
• Use automated tools (bots, scrapers) to collect data from our Platform

Your medical information and health records are your property. You may request a copy in portable electronic format at any time.

Medical Disclaimer: Telehealth services are not appropriate for all medical conditions. Our providers may determine that in-person care is necessary. In emergencies (chest pain, difficulty breathing, severe trauma), call 911 or go to the nearest emergency room immediately. REMEVi services are not a substitute for emergency care.

No Warranty: REMEVi provides services "as-is" without warranties of any kind, express or implied. We do not warrant that our Platform will be uninterrupted, error-free, or secure.

Limitation of Liability: To the maximum extent permitted by law, REMEVi shall not be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, or lost data, regardless of the cause (contract, tort, negligence, strict liability) and even if advised of the possibility of such damages.

Liability Cap: Our total liability to you shall not exceed the amount you paid for services in the 12 months preceding the claim.

Some jurisdictions do not allow limitation of liability for certain damages. These limitations may not apply to you.

You agree to indemnify, defend, and hold harmless REMEVi, its officers, directors, employees, and agents from any claims, damages, losses, costs, or liabilities (including attorney fees) arising from:

• Your use of our Platform in violation of these Terms
• Your violation of any applicable law or regulation
• Your infringement of any third-party intellectual property rights
• Any content you post or transmit through our Platform
• Your misuse of medications prescribed through our service

Governing Law: These Terms are governed by and construed in accordance with the laws of the United States and applicable state laws, without regard to conflict of law principles.

Binding Arbitration: Any dispute arising from or relating to these Terms or your use of REMEVi shall be resolved by binding arbitration administered by JAMS (Judicial Arbitration and Mediation Services) in accordance with its Comprehensive Arbitration Rules. Arbitration shall be conducted by a single neutral arbitrator and shall take place in the state where you reside or such other location as mutually agreed.

Class Action Waiver: You agree that arbitration shall be conducted on an individual basis only, not as a class action or representative action.

Exceptions: The following disputes are not subject to arbitration: (1) claims for injunctive relief to prevent unauthorized use of intellectual property; (2) disputes within small claims court jurisdiction; (3) claims asserting basis for legal action regarding healthcare licensing or disciplinary matters.

Before initiating arbitration or legal action, you agree to attempt to resolve the dispute informally by contacting care@remevihealth.com.

You agree not to:

• Violate any applicable federal, state, or local law
• Engage in fraud, deception, or misrepresentation
• Harass, threaten, abuse, or discriminate against users or staff
• Attempt to gain unauthorized access to our Platform or systems
• Transmit viruses, malware, or other malicious code
• Post obscene, offensive, or defamatory content
• Attempt to interfere with Platform functionality or security
• Use the Platform for illegal purposes or controlled substance abuse
• Resell or redistribute services obtained through REMEVi
• Impersonate healthcare providers or staff members

Violation of these prohibitions may result in termination of your account and referral to law enforcement.

REMEVi may suspend or terminate your account and services at any time, with or without cause, upon written notice. Termination may occur if you:

• Violate these Terms or any other agreement with REMEVi
• Engage in illegal activity or harassment
• Fail to pay for services rendered
• Cannot be supported by our licensed providers based on clinical judgment

You may terminate your relationship with REMEVi at any time by requesting account closure through your account settings or by contacting support. Upon termination, your health records will be maintained in accordance with HIPAA requirements and made available upon request.

Entire Agreement: These Terms, together with our Privacy Policy and HIPAA Notice of Privacy Practices, constitute the entire agreement between you and REMEVi regarding your use of our services.

Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Waiver: Our failure to enforce any right does not constitute a waiver of that right.

Assignment: You may not assign these Terms to another party without our written consent. REMEVi may assign these Terms to an affiliate or successor.

Notices: We may notify you via email at the address you provide or through prominent notice on our Platform. Your notices to us should be sent to legal@remevihealth.com.

For questions about these Terms of Service, customer support, or to report violations: