Privacy Policy

We collect information you provide directly and information generated through your use of our services.

We use your information to provide, improve, and personalize your telehealth services:

• Treatment: To diagnose, treat, and monitor your health conditions; provide medical consultations; prescribe medications; and coordinate your care
• Payment: To process payments, manage insurance claims, and billing
• Operations: To operate our platform, authenticate users, maintain security, prevent fraud, and comply with legal obligations
• Communication: To send appointment reminders, medication instructions, test results, and customer support messages
• Service Improvement: To analyze usage patterns, improve our platform, develop new features, and enhance user experience
• Marketing: To send promotional content, newsletters, and updates (only with your consent, and you may opt out anytime)
• Research: To conduct de-identified research and quality improvement initiatives

REMEVi complies with HIPAA regulations. Your health information is treated as Protected Health Information (PHI) and is subject to strict legal protections. As a HIPAA-covered entity, we:

• Limit the use and disclosure of your PHI to treatment, payment, and healthcare operations
• Obtain your written authorization before disclosing your PHI for other purposes
• Provide you with access to your medical records
• Allow you to request amendments to your records
• Provide you with an accounting of disclosures
• Maintain documentation of our privacy practices

Our Business Associates (such as cloud hosting providers, pharmacy partners, and billing services) sign Business Associate Agreements to ensure they protect your information with the same level of care we do.

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction:

• End-to-end encryption for data in transit and at rest
• HIPAA-compliant cloud infrastructure with redundant backups
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Employee training on privacy and security practices
• Access controls limiting employee access to PHI on a need-to-know basis
• Secure destruction of data when no longer needed
• Incident response procedures and breach notification protocols

While we maintain robust security measures, no system is 100% secure. We cannot guarantee absolute security of your information, but we are committed to protecting it to the maximum extent possible.

We only share your information when necessary and permitted by law:

• With Your Healthcare Team: We share your information with physicians, nurse practitioners, physician assistants, care coordinators, and other healthcare providers involved in your care
• With Pharmacies: We share prescription information with our compounding pharmacies and distribution partners to fulfill your medications
• With Insurance Companies: We share necessary information to process insurance claims and verify coverage
• With Legal Authority: We disclose information when required by law, court order, subpoena, or to prevent harm to you or others
• With Business Partners: We share information with contracted service providers (hosting, billing, analytics) under signed Business Associate Agreements
• With Your Consent: We share information only with other parties if you provide written authorization

We do not sell your personal information to third parties for marketing purposes.

Under HIPAA and applicable state laws, you have the following rights:

• Right to Access: You may request a copy of your medical records and health information
• Right to Amendment: You may request corrections to inaccurate or incomplete health information
• Right to Accounting of Disclosures: You may request a record of who has accessed or received your health information
• Right to Restrict Use and Disclosure: You may request limitations on how your information is used or disclosed
• Right to Confidential Communications: You may request that we communicate with you using alternative methods or at different locations
• Right to Opt-Out: You may opt out of marketing communications and fundraising efforts
• Right to Data Portability: You may request your information in a portable electronic format
• Right to Lodge a Complaint: You may file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights

To exercise any of these rights, contact our Privacy Officer at privacy@remevi.com or the address listed in the Contact Us section.

We use cookies and similar tracking technologies to improve your experience:

• Essential Cookies: Required for platform functionality (authentication, session management)
• Analytics Cookies: Help us understand how you use our platform and improve features
• Marketing Cookies: Used to show relevant advertisements and measure campaign effectiveness

Most browsers allow you to control cookies through settings. However, disabling cookies may affect your ability to use certain features of our platform. We respect "Do Not Track" signals sent by your browser, though standard web-based tracking tools may continue to collect usage data.

Our services are not intended for individuals under 18 years old. We do not knowingly collect information from children. If a parent or guardian becomes aware that we have collected information from a child, please contact us immediately at privacy@remevi.com, and we will take steps to delete such information and terminate the child's use of our services.

We retain your health information for the duration of your care relationship and as required by law. After termination of your account, we retain records for a minimum of six years in accordance with HIPAA requirements and applicable state laws, or longer if required by legal obligations, regulatory requests, or legitimate business purposes. We will securely destroy information when retention is no longer legally required.

Your information is processed and stored in the United States. By using REMEVi, you consent to the transfer, processing, and storage of your information in the U.S. and other countries as necessary to provide our services.

Our website and platform may contain links to third-party websites and services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information to them.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be communicated to you via email or through prominent notice on our website. Your continued use of REMEVi following such notification constitutes your acceptance of the updated policy. We encourage you to review this policy regularly to stay informed about how we protect your information.

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have privacy concerns, please contact us: